Add a Behavior Policy to a Filter

Behavior policy criteria can be added only to the filters in voice service policies. 

1. Find the voice or service policy in Draft or Testing mode that you want to add a behavior policy to.
   • For a service policy in a network feature, Go to Policy > Features.
   • For a service eCommerce policy, go to Policy > eCommerce Policies.
2. Click the corresponding View button  in the right column. (The buttons in the right column appear when you hover the mouse pointer over the row.)
3. Click the Lock button  (to unlock and enable editing).
4. Add or view a filter.
   • If the voice service policy that you want to add the behavior policy does not have at least one component with at least one filter, add a component, and then add a filter.
   • If the voice service policy that you want to add the behavior policy does have at least one component with at least one filter, click the name of a filter in a voice service policy.
5. Click the Lock button  in the Edit Voice Filter dialog box (to unlock and enable editing).
6. Click Add Criteria > Filter by Behavior Policy.
7. In the Behavior Policy section, click Add Policy.
   • Click New to add a new behavior policy (enter a Name, define the behavior policy settings, and then click Save).
   • Click From Library to select an existing behavior policy (select a behavior policy from the Behavior Policy Library dialog box, and then click Add).
8. Click Save.