Change Order of Components or Policy Events

Within policies, components and policy events have an order in which they are evaluated. That order is indicated by numbering in the upper-left corner of components and policy events. When a policy is being evaluated, once a component or policy event is found to apply, no other components or policy events in that policy are evaluated. 

For example, say you have a policy with two components, one for whitelisting apps and one for blacklisting apps and the whitelisting component is first. When the policy is evaluated, if a filter in the whitelisting component matches and a policy event is applied, the blacklisting component will not be evaluated at all. 

1. Find the voice or service policy in Draft or Testing mode that you want to add a behavior policy to.
   • For a service policy in a network feature, Go to Policy > Features.
   • For a service eCommerce policy, go to Policy > eCommerce Policies.
2. Click the corresponding View button  in the right column. (The buttons in the right column appear when you hover the mouse pointer over the row.)
3. Click the Lock button  (to unlock and enable editing).
4. Move a component or policy event:
   • Click the Up button  next to the number in the upper-left corner of the component or policy event to move it up.
   • Click the Down button  next to the number in the upper-left corner of the component or policy event to move it down.