This topic details all the settings for fees. This is the information you will need when you add or edit fees.
Service Design Center uses a change management process to track and approve all changes to any product. All of these changes, including additions, edits, and deletions, must go through the promote-approve-deploy process before they become available.
Any changes you make (change a name, change a price, add or delete a product from a bundle, etc.) to any product do not affect any users that already have the product.
These settings define how information about a product will appear to customers.
| Setting | Description |
|---|---|
| Name | Required. The name serves 2 primary purposes: it's what you see in product lists and it's what customers see as a descriptor when they are making purchase decisions. The name is limited to 115 characters. |
| Short Description | Brief plain-text information about the fee that sometimes appears with the fee name. |
| Description | Detailed and descriptive rich-text information about the fee that appears on fee detail pages. You can format the content you enter in several different ways using the functions in the toolbar. |
| Fulfillment Type |
Required. This defines the system process by which customers receive the product or fee. Currently, ItsOn Digital Delivery is the only option that is supported. Selecting any other option may produce unpredictable results.
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These settings determine who can be charged for the fee.
| Setting | Description |
|---|---|
| Customer can buy for |
Required. Fees cannot be gifted. So there is only one option:
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These settings determine how and when a fee is available.
Several of the behavior settings relate to aspects of the fee cycle, aspects that include:
| Setting | Description | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Number of Cycles |
Required. This defines the number of cycles a subscriber can receive the fee. The options determine if a fee repeats at the end of its duration. (The duration is defined either as the account cycle, if Aligned to account cycle is Yes, or as the fee's Cycle Duration value.) If so, the customer is grandfathered the fee rate and attributes when it is renewed. Select from:
Fees renew when they are set to an unlimited number of cycles or when they are "limited" to more than one cycle, that is, the number in the Limited to option is greater than 1. Renewing means that at the end of a fee cycle's duration:
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| Fee Type |
Required. Determines the entity to which the fee is associated. Select from:
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| Aligned to account cycle | Required. This is the alignment, and it defines when renewals occur and are billed. Available only when Number of Cycles is set to Unlimited or set to Limited to and its value is greater than 1. Defines whether the fee is billed when the account cycles or when the fee is initially charged. | |||||||||
| Cycle Duration |
Required. This defines how long a fee cycle is. Available only when Aligned to account cycle is set to No. Select from:
You can enter only positive integers (1, 37, 5287024, etc.) in this field. Zero, negative numbers, and decimal numbers (0, 0.5, 3.1415926, 2.5, etc.) are not allowed.
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| Prorated on first cycle |
Required. This is proration, This is proration, and it defines how much of the fee is billed for the first cycle. Available only when Aligned to account cycle is set to Yes. |
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| Usage Display |
For fees, there is no "usage," only possible duration. This setting for fees determines whether or not fee duration information will be visible. Select:
Custom Usage Display Options Choices
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| Visibility |
Determines whether on not the fee is visible to customers. If this is set to No, the fee is not visible in a customer's account information. It is not shown as part of a bundle when included in a bundle. A fee cannot be hidden unless its price is equal to 0 (zero). This is because at checkout, a non-zero priced fee in the cart will result in a total price that is different from the sum of the prices of the visible products, which could cause customer confusion. So this setting is unavailable until a price value greater than 0 (zero) has been entered for the fee.
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| Setting | Description |
|---|---|
| Retail Price | Defines the default, standard price for the product (plan, fee, or bundle). This is the price customers will see unless overridden by the Sale Price field or other available offer mechanisms. If no value is entered, 0 is used. |
| Sale Price |
Overrides the Retail Price while allowing you to keep a record of the retail price. To return to the Retail Price, delete the contents of this field. A Sale Price can affect whether customers qualify for offers (benefits and discounts), depending on the value of the Apply to sale price setting in the offer.
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| Tax Classification |
This defines what specific taxes should be charged, if at all. Different municipalities and other political units charge varying amounts of and types of taxes and fees on specific types of goods and services. This selection drives the correct type and amount of taxes to be collected based on the customer's location and type of service purchased. Select from:
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