This topic details all the settings for preferred destination change fees. This is the information you will need when you add or edit preferred destination change fees.
Service Design Center uses a change management process to track and approve all changes to any product. All of these changes, including additions, edits, and deletions, must go through the promote-approve-deploy process before they become available.
Any changes you make (change a name, change a price, add or delete a product from a bundle, etc.) to any product do not affect any users that already have the product.
These settings define how information about a product (plan, fee, or bundle) will appear to customers.
| Setting | Description |
|---|---|
| Name | Required. The name serves 2 primary purposes: it's what you see in product lists and it's what customers see as a descriptor. The name is limited to 115 characters. |
| Short Description | Brief plain-text information about the preferred destination change fee that sometimes appears with the preferred destination change fee name. |
| Description | Detailed and descriptive rich-text information about the preferred destination change fee that appears on fee detail pages. You can format the content you enter in several different ways using the functions in the toolbar. |
| Fulfillment Type |
This is a system-required field that is not used for preferred destination change fees. Leave it at its default option. Currently, ItsOn Digital Delivery is the only option that is supported. Selecting any other option may produce unpredictable results.
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These settings determine how and when a preferred destination change fee is available.
| Setting | Description |
|---|---|
| Preferred Destination Change Policy |
Required. Select a behavior policy. This is the behavior policy that defines what the preferred destination change fee is associated with. The Behavior Allowed settings in the selected behavior policy define what options will be available in the Preferred Destination Event Name setting. |
| Preferred Destination Event Name |
Required. Select the action that will be charged. You can choose:
The events that you can choose from depend on which behavior policy you select in the Preferred Destination Change Policy setting because the behavior policy settings define which behaviors are allowed.
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| Setting | Description |
|---|---|
| Retail Price | Defines the default, standard price for the product (plan, fee, or bundle). This is the price customers will see unless overridden by the Sale Price field or other available offer mechanisms. If no value is entered, 0 is used. |
| Sale Price | Overrides the Retail Price while allowing you to keep a record of the retail price. To return to the Retail Price, delete the contents of this field. |
| Tax Classification |
This defines what specific taxes should be charged, if at all. Different municipalities and other political units charge varying amounts of and types of taxes and fees on specific types of goods and services. This selection drives the correct type and amount of taxes to be collected based on the customer's location and type of service purchased. Select from:
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