This topic details all the settings for retail coupon products. This is the information you will need when you add or edit retail coupon products.
Service Design Center uses a change management process to track and approve all changes to any product. All of these changes, including additions, edits, and deletions, must go through the promote-approve-deploy process before they become available.
Any changes you make (change a name, change a price, add or delete a product from a bundle, etc.) to any product do not affect any users that already have the product.
The General tab contains most of the settings you will configure to determine how a retail coupon product looks, acts, is priced, and more.
These settings define how information about a retail coupon product will appear to customers.
| Setting | Description |
|---|---|
| Name | Required. The name serves 2 primary purposes: it's what you see in product lists and it's what customers see as a descriptor when they are making purchase decisions. The name is limited to 115 characters. |
| Short Description | Brief plain-text information about the retail coupon product that sometimes appears with the retail coupon product name. |
| Marketing Message |
Descriptive rich-text information about the retail coupon product that appears on only the pre-purchase detail page above the content you add in the Description field. You can format the content you enter in several different ways using the functions in the toolbar. This field is best for a small amount of marketing information that will help drive purchase decisions, such as offers customers will receive with purchase. Use the Description field for larger amounts of additional product information.
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| Description |
Detailed and descriptive rich-text information about the retail coupon product that appears on retail coupon product detail pages. The content you enter here is seen on the product detail page both pre- and post-purchase. You can format the content you enter in several different ways using the functions in the toolbar. This field is best for providing additional details about the product, for adding details to the brief marketing message, for legal boilerplate content, and so on.
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These settings define the type, quantity, and longevity, of the coupon codes.
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| Type |
Required. Determines whether this retail coupon product uses a single coupon code or a list of coupon codes. Select:
Once the retail coupon product is saved, this value cannot be changed.
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| Code File |
Required when you select Unique (from file) in Type. This is a comma-separated values (CSV) file that you upload from your computer and that contains a list of all the coupon codes. The number of coupon codes in the file determines how many coupons this retail coupon product will have to offer customers. For example, if the file contains 100 codes, once the 100th customer has received this retail coupon product, no more of these coupons will be available for purchase. Customers may still be able to view the coupon product in the catalog, but they will not be able to purchase it.
The first line of the file must be the code format, which tells the system how the coupon code will be rendered on customers' devices when they receive the coupon code product. This line must be one of the following values, which correspond to the Standard Name in the Render Codes As setting:
When you select a file to upload, it gets put into an internal staging area. When you save the retail coupon product, {{tag.Product Name}} processes the code file and validates the codes in the file. This validation checks two things:
Before you initially save the retail coupon product, you can upload a different code file (for example, if you realize you selected the wrong one), and the new file will replace the one you uploaded originally. |
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| Coupon Code |
Required when you select Universal (entered manually) in Type. Enter the value for the code. The value must contain only letters and numbers. No spaces or other characters are allowed. If you select EAN-13, PDF417, or QR Code in the Render Codes As field, {{tag.Product Name}} will validate the entry to make sure it conforms to a valid value for the code standard. |
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| Quantity |
Required when you select Universal (entered manually) in Type. Enter a number to determine how many coupons, also known as the coupon inventory, customers will be able to purchase. You can modify the coupon inventory after you have saved and deployed the retail coupon product. |
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| Codes Valid Until |
Required. Defines the date and time that the coupon codes expire (can no longer be used at the merchant), also known as the validity date. This date and time is defined by the merchant offering the coupon, and so you should work with the merchant to determine the correct date and time to enter in this field. This is different from the End date in the Availability section, which is the date and time the retail coupon product itself is available in the store. |
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| Render Codes As |
Required when you select Universal (entered manually) in Type. Defines how the coupon code will appear on a customers device. This can be as plain text or as one of several scan code standards. Select:
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These settings determine how long customers can view the coupon code product on their devices and how that information is presented.
| Setting | Description |
|---|---|
| Cycle Duration |
Required. This defines how long a coupon code product cycle is. The product cycle as defined for a retail coupon product is the amount of time that customers will see the retail coupon product on their current subscriptions list. Once the cycle duration time ends, the retail coupon product is moved to the subscription history list. Customers can still use the coupon from there up until the date and time defined in the Codes Valid Until setting. Best Practice: Align the Cycle Duration setting with the Codes Valid Until setting so the coupon will remain in the customer's current subscription list for the entire time it is valid.
Select from:
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| Usage Display |
When customers buy retail coupon products, they can view how long the coupon will remain on the My Plans page of the self-care app. The usage display shows the time usage. Select:
Bar and Label Direction and PositionThe direction of bar movement and the position of labels in relation to the bar (to the right or left of the bar) depend on tenant settings and/or language (left-to-right or right-to-left) settings. First, whether the bars are count up (for example, Day 7 of 15) or count down (for example, 8 days remaining) depends on a tenant setting. Then, the direction that the bar moves (or fills) depends on a tenant setting. Finally, if there is a label, its location depends on language settings. If the language setting is left-to-right, the label will be to the right of the bar. If the language setting is right-to-left, the label will be to the left of the bar. |
| Visibility |
Determines whether or not the retail coupon product is visible to customers. If this is set to Hide, the retail coupon product is not visible for purchase in the store nor is it visible in a customer's account information. It is not shown as part of a bundle when included in a bundle. A retail coupon product cannot be hidden unless its price is equal to 0 (zero). This is because at checkout, a non-zero priced retail coupon product in the cart will result in a total price that is different from the sum of the prices of the visible products, which could cause customer confusion. So this setting is unavailable until a price value greater than 0 (zero) has been entered for the retail coupon product.
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| Setting | Description |
|---|---|
| Retail Price | Defines the default, standard price for the product (plan, fee, bundle, etc.). This is the price customers will see unless overridden by the Sale Price field or other available offer mechanisms. If no value is entered, 0 is used. |
| Sale Price |
Overrides the Retail Price while allowing you to keep a record of the retail price. To return to the Retail Price, delete the contents of this field. A Sale Price can affect whether customers qualify for offers (benefits and discounts), depending on the value of the Apply to sale price setting in the offer.
When a customer is viewing the catalog, both the sale price and the retail price are visible in the product listing. The exact appearance will depend on your branding. The following graphic is an example of what customers might see in a product where the Retail Price is 1.00 and the Sale Price is 0.80:
Some research suggests that consumers believe prices with more syllables are higher than the same prices with fewer syllables, and this is seen in both spoken and printed prices. Both commas and decimal points add to the "syllables," so, for example, $1,199.00 is viewed as more than $1199. ItsOn provides a client-side branding setting that can present catalog prices without the decimal and the digits after the decimal for whole number prices. If this setting were used for the example above, the values seen in the catalog presentation would be $1 and $0.80. This setting does not affect the amounts you enter in the Retail Price Price or the Sale Price fields, nor the amounts shown during checkout, in customer invoices, and in customer service records.
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| Tax Classification |
This defines what specific taxes should be charged, if at all. Different municipalities and other political units charge varying amounts of and types of taxes and fees on specific types of goods and services. This selection drives the correct type and amount of taxes to be collected based on the customer's location and type of service purchased. Select from:
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