ItsOn Service Design Center Help Portal

The ItsOn Service Design Center Help Portal is where you can get assistance to help you understand and use the Service Design Center software. Its sections include:

Policy Management	Catalog Management	Customer Support
Network Features eCommerce Policies Policies Service Policies Entitlement Policies Data Session Policies Voice Accounting Policies Behavior Policies WiFi Policies Provisioning Network Groups Subscriber Groups	Sandboxes, Workflow, and Change Management Categories Products Plans Bundles Fees eMoney Entitlement Products Value-Added Services Retail Coupons External Products Preferred Destination Change Fees Featured Products Notifications Bodies Criteria (for Block, Intercept, Usage, Transition, Fixed-Event, and Time-Based) Contextual Offers Delivery Methods Restrictions Offers Discounts Benefits Testing Promoting Approving Content Management (for Branding Templates and Assets) Translation Formatting Links Customer Segmentation	Customer Support Accounts Subscribers Devices Product Information: Plans, Bundles, Entitlements, and More

You can also learn about:

About Service Design Center

Service Design Center (SDC) is a web-based/SaaS application developed by ItsOn where you

Design network features that define network access for your customers' devices
Design eCommerce policies that are used as the foundation of the products you sell to your customers
Design the products you sell to your customers and the catalog experience for those products
Design notifications and other information that you push to your customers
Design discount and benefit offers that increase customer engagement and ARPU
Get information about your customers, their devices, and their purchased products so you can perform customer service tasks

Network features contain one or more policies, including service policies, entitlement policies, data session policies, and WiFi policies. These policies are the ingredients that support your cost-reduction initiatives, such as roaming reduction and WiFi offloading, or features that you want to block or allow for your entire subscriber base and that can be managed with the ItsOn system, such as allowing emergency calls and incoming domestic calls.

eCommerce policies are of two types, service eCommerce polices or entitlement eCommerce policies, and are the core components of products that you make available to your customers in your eCommerce catalog.

You create many types of products in the eCommerce catalog, including plans, bundles, fees, eMoney, entitlements, value-added services, and retail coupons. You use categories to create structure and organization for the products.

Notifications allow you to reach out to your customers, providing information and feedback about their usage and behavior and allowing you to add direct purchase capabilities.

Offers include benefits, which provide ways to give discounted or free products in conjunction with purchases or other customer activity, and discounts, which aid in providing deals on subscribable products.

On the customer support pages, your customer service personnel have detailed information about your customers' accounts, lines of service, devices, plans and usage, and billing.

Customer segmentation capabilities allow you to create individualized experiences in the catalog with restrictions, targeted messaging with notifications, and customized offers.